Grievances

If something has gone wrong, whether with a test, a payment, a question or your personal data, we want to hear about it.

How to reach us

1. Log in and open Help.
2. Under "Send a request, complaint or suggestion", choose A complaint.
3. Tell us what happened. Attach a screenshot if it helps.

Every complaint gets a ticket, and you can follow it in Help. If you cannot log in, ask someone to write on your behalf from their account, and mention your mobile number's last four digits only. Never share a login code with anyone, including us.

How quickly we respond

• We acknowledge a complaint within 24 hours.
• We aim to resolve it within 15 days, and tell you if it will take longer.

Personal data complaints

You can use the same steps for anything about your personal data. If you are not satisfied with our answer, you may approach the Data Protection Board of India. Payment disputes can also be raised with your bank, Razorpay or Google Play.

Who handles it

Score Delta is an early-stage project run by a small team, and complaints are handled directly by that team.